Service improvements

London Borough of Merton

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Merton (22 011 478)

    Category: Children's care services Date: 02-May-2023

    Summary

    We will not investigate Ms B’s complaint about the Council’s refusal to undertake a carers assessment under the Care Act 2014. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.

    Service improvements

    Using this complaint as a case study issue written reminders to relevant staff to ensure they are aware of:The working together to safeguard children 2018 guidance which states councils should draw together relevant information gathered from the child and their family and from other relevant sources when completing parent carers assessments.

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