Service improvements

London Borough of Lewisham

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Lewisham (23 014 793)

Category: Planning Date: 28-Apr-2024

Summary

X complained the Council failed to protect their amenity when it did not decide a prior approval planning application within the legal time limit. X said because of this, they have an overbearing development built on the shared boundary. Based on the evidence seen so far, there was fault causing injustice that should be remedied.

Service improvements

The Council intended to refuse a planning application because of the impact it would have on the complainant's home, but did not make its decision within the required time limit. The Council will carry out a review of working practice and procedure and make any improvements necessary to avoid the same fault happening again.

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