Service improvements

London Borough of Lewisham

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lewisham as a CSV file.

  • London Borough of Lewisham (25 016 517)

    Category: Transport and highways Date: 14-Jun-2026

    Summary

    Mrs X complained on behalf of Mrs Y that the Council did not properly consider her application for a Disabled Resident Parking Permit. Mrs X also complained the Council wrongly issued a Penalty Charge Notice. She says the Council’s actions caused avoidable stress and confusion. She also says her trust in the Council has been damaged. We found fault by the Council. The Council has agreed to provide an apology and to reconsider Mrs Y’s permit application.

    Service improvements

    Provide training to relevant staff regarding the Principles of Good Administrative Practice, in particular, the need to keep appropriate records of the rationale for decisions.

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