Service improvements

London Borough of Lewisham

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lewisham as a CSV file.

  • London Borough of Lewisham (23 008 812)

    Category: Environment and regulation Date: 15-Apr-2024

    Summary

    the Council failed to investigate Mr B’s complaint about statutory noise nuisance from a neighbouring property. An apology, payment to Mr B, beginning an investigation if Mr B is still experiencing noise nuisance and training for officers is satisfactory remedy.

    Service improvements

    The Council will carry out a training session for officers dealing with noise complaints. That training session should make clear the Council has a duty under the EPA to investigate complaints about statutory nuisances and that officers should not refer all complaints which relate to RSL properties to the RSL to investigate without considering whether the Council should carry out its own investigation.

  • London Borough of Lewisham (23 007 880)

    Category: Environment and regulation Date: 16-May-2024

    Summary

    Mr X complains the Council failed to deal with a noise complaint referred it about a nearby property. He also says the Council failed to respond to his complaint. Mr X says this has caused him distress. We have found fault in the Councils actions for delaying on acting on the report of noise and for failing to deal with the complaint. We recommend the Council issues an apology, makes a a financial payment to Mr X and implements a service improvement.

    Service improvements

    Provide an update into the investigation for non-residents to report noise complaints. This should include any further actions the Council is taking.In writing, remind staff of the importance of logging and responding to complaints made by residents.

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