Service improvements

London Borough of Lewisham

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Lewisham as a CSV file.

  • London Borough of Lewisham (22 010 531)

    Category: Education Date: 16-Feb-2023

    Summary

    There was administrative fault in the way the Council communicated with Ms X about the outcome of her transport appeal. This meant there was a period when Ms X did not access a free taxi for her child to travel to school which caused inconvenience and distress. The Council will apologise, update its application process and make a payment of £250 to acknowledge the injustice caused.

    Service improvements

    The Council has improved its transport application process so applicants can upload supporting evidence and will ensure this goes live on its website on 23 June 2023.

  • London Borough of Lewisham (22 009 250)

    Category: Education Date: 16-Feb-2023

    Summary

    There was fault by the Council. The Council delayed arranging alternative educational provision once it accepted her son’s primary school was unsuitable. There was no education provided for her son after March 2022. The Council’s apology, review of arrangements and payment remedies the injustice to Miss X and her son.

    Service improvements

    The Council should review its arrangements for case allocation and supervision to make sure that officers can make the right decisions in complex cases.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings