Service improvements

London Borough of Lewisham

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lewisham as a CSV file.

  • London Borough of Lewisham (23 020 998)

    Category: Benefits and tax Date: 09-Sep-2024

    Summary

    Miss X complained the Council wrongly billed her for a council tax payment which she says she has already paid. Miss X says the Council’s actions caused her avoidable frustration and worry. We found fault by the Council. The Council has agreed to apologise to Miss X and reduce the backdated arrears on her council tax account.

    Service improvements

    Remind staff to make complainants aware that they may request a stage two review of their complaint if they remain dissatisfied with the stage one response, and that they may refer their complaint to the Ombudsman if they remain dissatisfied with the Council’s final response

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