Service improvements

London Borough of Lewisham

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lewisham as a CSV file.

  • London Borough of Lewisham (22 001 225)

    Category: Children's care services Date: 17-Feb-2023

    Summary

    X, Y and Z complained the Council delayed in completing the statutory children’s complaint procedure when they complained about how the Council managed their foster care placement. They also complained the Council failed to carry out the recommendations it identified as necessary as a result of the statutory complaint procedure and failed to recognise the impact of the upheld complaint. The Council failed to complete some of the recommendations from the statutory complaint procedure, delayed in completing the complaint procedure and failed to appropriately recognise and remedy the injustice caused to X,Y and Z. The Council agreed to apologise and pay Y and Z a symbolic amount of £1,400 each and X £1,750 to recognise the injustice caused to them.

    Service improvements

    The Council will remind all relevant staff members of the Council’s duties to provide an education for children who are unable to attend school because they have moved foster placements.The Council will remind relevant staff members of the timescales specified in the statutory guidance for carrying out children’s statutory complaint investigationsThe Council will remind staff members who complete adjudication processes in the children's statutory complaints process of the guidance to provide a response on all points of complaint, and not to pass responsibility on to complainants to request an explanation.The Council will share the decision where we found fault in how the Council provided education to three looked after children with the Council’s Virtual School Head for their consideration.

  • London Borough of Lewisham (21 001 866)

    Category: Children's care services Date: 24-Apr-2022

    Summary

    The Council failed to make a reasonable contribution to Miss B’s nursery expenditure and loss of earnings when she became a Special Guardian, after it agreed to do so. The Council also failed to ensure the nursery provided Miss B with clear invoices. The Council has agreed to make a payment to Miss B and to take action to ensure all providers of free early education are providing parents with clear, transparent and itemised invoices.

    Service improvements

    The Council has agreed to review its procedures to ensure that when it carries out monitoring of free early education providers, it checks that they are providing parents with clear, transparent and itemised invoices which clearly show the free hours taken for the period, and the fees for any additional hours. It will also check the free entitlement is not represented to parents as a monetary subsidy.

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