London Borough of Lewisham (25 009 173)

Statement Upheld Transport 26-Feb-2026

Summary: Ms X complained the Council wrongly refused her application for a Blue Badge. The Council is at fault for failing to follow its Blue Badge policy when handling an appeal of its decision. This caused Ms X an injustice as the review process was not conducted fairly. However, this injustice has been remedied as the Council has completed a fresh review of its decision. It is not therefore necessary to make any further recommendations.

London Borough of Lewisham (25 006 243)

Statement Upheld Refuse and recycling 11-Feb-2026

Summary: Mr X complained the Council delayed providing him with a garden waste bin. He said this caused him unnecessary frustration. We find the Council at fault which caused injustice. The Ombudsman is satisfied the Council’s actions have remedied the injustice to Mr X.

London Borough of Lewisham (25 004 795)

Statement Upheld Council tax 04-Feb-2026

Summary: The Council wrongly sent Ms X summons and liability orders relating to Council Tax for a rental property she owns. The Council has accepted fault for a delay in withdrawing the summons. It has withdrawn the summons, removed any associated costs, apologised and offered a suitable payment.

London Borough of Lewisham (24 011 068)

Statement Upheld Special educational needs 28-Jul-2025

Summary: The Council acknowledged serious failings concerning Mr F’s son’s education, health and care (EHC) plan following Mr F’s first complaint. It is too late for us to look into these matters now. The Council acknowledged further failings updating the Plan following Mr F’s second complaint. The Council has apologised and offered a suitable symbolic payment.