London Borough of Lewisham (23 008 812)

Statement Upheld Antisocial behaviour 15-Apr-2024

Summary: the Council failed to investigate Mr B’s complaint about statutory noise nuisance from a neighbouring property. An apology, payment to Mr B, beginning an investigation if Mr B is still experiencing noise nuisance and training for officers is satisfactory remedy.

London Borough of Lewisham (23 014 793)

Statement Upheld Planning applications 28-Apr-2024

Summary: X complained the Council failed to protect their amenity when it did not decide a prior approval planning application within the legal time limit. X said because of this, they have an overbearing development built on the shared boundary. Based on the evidence seen so far, there was fault causing injustice that should be remedied.

London Borough of Lewisham (23 013 092)

Statement Upheld Assessment and care plan 02-May-2024

Summary: Ms X complained the Council reduced care and support hours for her adult son, Mr Y, without any reassessment of his needs or a review of his care and support plan when he went into supported living accommodation. The Council was at fault which caused Ms X and Mr Y distress and uncertainty. The Council will apologise and pay Ms X and Mr Y a symbolic payment to remedy the injustice caused.

London Borough of Lewisham (23 007 880)

Statement Upheld Noise 16-May-2024

Summary: Mr X complains the Council failed to deal with a noise complaint referred it about a nearby property. He also says the Council failed to respond to his complaint. Mr X says this has caused him distress. We have found fault in the Councils actions for delaying on acting on the report of noise and for failing to deal with the complaint. We recommend the Council issues an apology, makes a a financial payment to Mr X and implements a service improvement.

London Borough of Lewisham (23 013 222)

Statement Upheld Allocations 04-Jun-2024

Summary: Ms F complained about the Council’s handling of her housing register application since 2021 and how it communicated with her. She said as a result she experienced distress and lost out on moves to a suitable property. We agreed with the Council it was at fault for causing an extensive delay in Ms F’s housing application, for its poor communication and its delayed complaints handling. However, its apology and proposed remedy was not enough to acknowledge the injustice this caused Ms F. The Council should make payment to Ms F and provide us with an update on staff training.

London Borough of Lewisham (22 016 576)

Report Upheld Homelessness 26-Jun-2024

Summary: Miss X complained the Council failed in its duties to her after she became homeless in 2021. She says her family faced continuous instability in unsuitable accommodation for two years, which worsened her existing health conditions and meant one of her children was hospitalised due to damage caused by poor living conditions.

London Borough of Lewisham (23 014 834)

Statement Upheld Allocations 07-Jul-2024

Summary: Mr X complained about the Council’s delay in completing his medical assessment and re-assessing his priority band on the housing register. He also complained it failed to act on an adjudicator’s recommendations. We have found fault by the Council, causing injustice, in its delay in completing Mr X’s medical assessment and its failures to: consider expediting the assessment; act on the adjudicator’s recommendations; and inform Mr X of his review rights. The Council has agreed to remedy this injustice by apologising, making a payment to reflect Mr X’s distress and uncertainty, considering the exercise of management discretion about his priority band, and making service improvements.

London Borough of Lewisham (23 019 302)

Statement Upheld Looked after children 16-Jul-2024

Summary: The Council was at fault for failing to investigate Ms X’s complaint about the support she received as a Care Leaver at stage two of the statutory complaint procedure for complaints about children’s services. The Council has agreed to apologise, make a payment to Ms X, investigate the complaint, and act to improve its services.

London Borough of Lewisham (23 016 778)

Statement Upheld Assessment and care plan 16-Jul-2024

Summary: Mr B complained the Council’s Care Act review of his care and support needs was flawed, and it wrongly ended his direct payment as a result. We found fault in the way the Council reached its decision as it failed to properly consider Mr B’s personal circumstances and evidence available to the Council before it reached its decision. The Council will apologise to Mr B and make payment to acknowledge the distress, uncertainty and loss of care support he experienced.

London Borough of Lewisham (23 020 216)

Statement Upheld Homelessness 24-Jul-2024

Summary: Miss X complains the Council did not review the suitability of temporary accommodation it provided her when she was homeless, when she asked it to. There was fault by the Council which caused Miss X to remain in temporary accommodation that was unsuitable for her, which caused her distress. It also caused avoidable time and trouble for Miss X in bringing her complaint. The Council agreed to apologise to Miss X and review her position on its waiting list for a move to suitable alternative accommodation. It will also pay a financial remedy and continue to do so until it places Miss X in suitable accommodation.