Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (24 012 587)

    Category: Other Categories Date: 12-Dec-2025

    Summary

    Ms X complained the Council repeatedly failed to adhere to agreed reasonable adjustments in the way it communicates with her. The Council was at fault for failing to make reasonable adjustments. This caused Ms X avoidable and aggravated frustration and distress. She was also put to time and effort complaining again. The Council agreed to apologise and provide a financial remedy for the injustice.

    Service improvements

    The Council will give training or guidance to all staff across all departments on the Council’s duty to identify and engage with reasonable adjustment requests, how to identify when someone has an agreed reasonable adjustment, and how to meet this in every communication.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings