Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (21 016 956)

    Category: Other Categories Date: 27-Feb-2023

    Summary

    X complained about the way the Council made its decision not to complete a grant funding contract for the provision of services. X says the Council’s decision-making process was flawed and it should withdraw the decision. We have found fault with the Council in failing to act with transparency and openness in the period from August to December 2020, causing X injustice and in failing to keep a proper record. We do not consider these faults affected the overall decision. The Council has agreed to apologise to X, as a suitable way to remedy the injustice, and make service improvements.

    Service improvements

    The Council should review its procedures for maintaining records of its executive key decisions and non-key decisions.The Council should review its guidance to officers and councillors about the requirement to have regard to the principle of transparency and openness in the decision-making process and its communications with parties affected by proposed decisions.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings