Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (20 014 023)

    Category: Planning Date: 25-Nov-2021

    Summary

    Mrs X complains that the Council breached an assurance that it would call in a planning application. The Council is at fault as it wrongly informed Mrs X that a planning application would be considered by the Planning Applications Committee, delayed in notifying Mrs X of the error and the chair did not consider all the relevant information when considering whether to call in the application. These faults caused distress and uncertainty to Mrs X which the Council has agreed to remedy by apologising and making a payment of £250 to her.

    Service improvements

    By training or other means, ensures the chair of the PAC is aware they should consider all relevant information when deciding whether to call in an application and, in making that decision, be alert to the risk of pre-determination.Provides evidence of the Council’s record keeping of its consideration of whether to call in an application to PAC under its terms of reference.

  • London Borough of Lambeth (20 012 977)

    Category: Planning Date: 16-Dec-2021

    Summary

    Mr X and Ms Y complained the Council services had not done enough to help alleviate nuisance caused by a neighbouring food business. We upheld the complaint finding fault in the service provided by the Council’s public protection and planning services, causing distress. The Council accepted these findings and at the end of this statement we explain the action it has agreed to take to remedy this injustice.

    Service improvements

    The Council will consider what minimum standards its planning enforcement service should adopt for keeping in touch with those who report potential breaches or offences taking place and consider how it can incorporate such service standards into existing policies.

  • London Borough of Lambeth (20 012 143)

    Category: Planning Date: 16-Aug-2021

    Summary

    Mr X complained about how the Council responded to his reports of noise and breaches of planning conditions by a supermarket near his home. The Council failed to investigate Mr X’s reports of a possible noise nuisance and failed to ensure the supermarket complied with a legal notice the Council sent it. The Council agreed to properly investigate the reports and decide what action, if any, to take without further delay. It also agreed to pay Mr X £150 for the avoidable time and trouble caused by having to complain.

    Service improvements

    The Council agreed to review its procedures for investigating reports of noise nuisances to ensure it investigates them in line with its legal duties.The Council agreed to review its procedures for investigating planning enforcements cases to ensure it monitors compliance with legal notices or warnings it issues.The Council agreed to review the co-operative working arrangements between its environmental health and planning teams to ensure co-ordinated responses to reports of noise with links to planning conditions.

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