Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (23 015 219)

    Category: Transport and highways Date: 20-Mar-2024

    Summary

    Ms X complained the Council’s process for updating a vehicle on a parking permit in her area is flawed as residents have to pay for visitors permits while the change takes place. Ms X also says the Council takes payment for the permit before receiving the evidence it needs to check the vehicle. Ms X says she received a Penalty Charge Notice in the period of the permit changing and she was confused why the Council follows the process it does. We find fault in the actions of the Council because its messaging was confusing, and in the process followed to update parking permits. The Council has agreed to apologise review its email template.

    Service improvements

    Review all email templates about the updating of parking permits.

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