Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (21 005 720)

    Category: Transport and highways Date: 27-Mar-2022

    Summary

    Mr X complains the Council did not cancel parking charge notices for his stolen car. This led to unnecessary enforcement action. Mr X also complains about the enforcement officers behaviour which caused significant distress. The Ombudsman finds fault with the Council for not cancelling the notice which resulted in unnecessary enforcement action. The Council has agreed to pay a financial remedy and consider service improvements.

    Service improvements

    The Council has agreed to review how it ensures PCN’s are cancelled where appropriate proof is received. This should include how it ensures PCN’s are not missed and does not result in inappropriate court and bailiff action.

  • London Borough of Lambeth (20 007 931)

    Category: Transport and highways Date: 07-Jul-2021

    Summary

    Ms X complains the Council failed to properly deal with a parking Penalty Charge Notice. The Council was at fault for providing Ms X with incorrect information about her clamped car and its failure to release Ms X’s clamped car in a timely manner. As a result, the Council’s failings caused Ms X time and trouble and avoidable stress. The Council will take action to remedy the injustice caused.

    Service improvements

    The Council has agreed to confirm the enforcement agent’s review process for clamped vehicles have been implemented. This should include agents providing photographs and recordings of vehicles as evidence to the Operations Manager for process reviews.

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