Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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London Borough of Lambeth (25 004 116)

Category: Environment and regulation Date: 05-Feb-2026

Summary

Ms X complained the Council regularly missed bin collections after it approved a request to move a bin store area for the flats she lives in. The Council was at fault for not telling the residents there was a ten-metre limit for the crew to move the bins and for missing collections. This caused Ms X uncertainty, frustration and time and trouble. The Council has agreed to apologise and make a payment to Ms X.

Service improvements

The Council was at fault for not telling the residents of flats there was a ten-metre limit for the crew to move the bins and for missing collections. The Council has agreed to review the situation and propose a long-term solution that resolves the problems with collections and vermin in a way the contractor can comply with. It has agreed to fully fund any additional works or bin relocation.

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