Remind relevant staff of the importance of keeping accurate records of meetings and decision making.Provide guidance to relevant staff on the Council's responsibilities when completing Anti-Social Behaviour case reviews.

By training or other means remind staff of the importance of responding to residents’ correspondence in a timely manner. This is to ensure noise nuisance issues are dealt with effectively to prevent complaint escalation.Review the Council’s communication strategy and processes between the teams dealing with noise nuisance complaints and licencing matters. This is to ensure the Council provides residents with seamless and efficient service.As stated in its responses to Mr X's complaint, provide the Ombudsman with evidence to show the Council: has reminded staff of the need to manage residents’ expectations about how it informs them of its site visits' outcomes/assessments has revisited the hall premises to re-set the sound limiter and the Council said it would contact Mr X to further discuss the disturbance issues has arranged a visit to better assess any live activities held at the hall premises licensing team would provide Mr X with a prompt response about any alleged contravention of the hall premises licence.