Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (24 020 018)

    Category: Education Date: 28-Sep-2025

    Summary

    Mrs X complained the Council failed to carry out agreed actions following a tribunal hearing regarding her son’s Education, Health and Care Plan. Mrs X also complained the Council failed to follow its complaints procedure. She says the Council’s actions negatively impacted her son’s mental health and meant he did not receive the provision he needed. Mrs X says the Council’s actions also caused her avoidable stress. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mrs X.

    Service improvements

    Remind staff of the Council’s requirement to comply with agreements and directions made as part of a Tribunal orderRemind staff to adhere to the Council’s complaints procedure

  • London Borough of Lambeth (24 009 793)

    Category: Education Date: 01-May-2025

    Summary

    Mrs X complained about the Council’s decision to refuse her request for delayed entry to reception for her summer born twins. We found the Council was at fault because it failed to properly consider whether a delayed entry was in their best interests. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X. It will also take action to improve its service.

    Service improvements

    The Council has agreed to remind Panel members and staff who deal with deferred entry requests of the requirements set out in the Admissions Code and relevant guidance. It should also provide those staff with a copy of this decision statement.The Council will also take action to ensure decision letters include a meaningful analysis of why the Council has reached a decision about what is in the best interests of the specific child

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