Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (23 011 449)

    Category: Education Date: 30-Jul-2024

    Summary

    Ms X complains the Council delayed in reviewing her child D’s Education, Health, and Care Plan, and communicated poorly with the family. There was fault by the Council which caused avoidable distress to D and Ms X. It also delayed D in returning to an educational setting when they wanted to, following a period of Elective Home Education. The Council agreed to pay a financial remedy and re-allocate the family’s case to a different officer in its Special Educational Needs and Disabilities service. It will also share our decision with relevant staff for discussion and learning from the faults identified.

    Service improvements

    The Council agreed to share a copy of our final decision with all staff in its Special Educational Needs and Disabilities service, to discuss the faults identified and share learning.

  • London Borough of Lambeth (23 008 169)

    Category: Education Date: 16-Jun-2024

    Summary

    Ms X complains her son, Y, has been out of education since November 2021. We find fault with the Council for failing to provide alternative education for Y. We have agreed a symbolic payment for the distress and frustration caused, with service improvements to ensure this does not happen again.

    Service improvements

    the Council should issue written reminders to relevant staff to ensure officers:know the relevant time limits after an annual review, and set reminders accordingly so children do not get “lost”;review our Focus Report “Out of School, Out of Sight?” andare aware of the Section 19 duties.

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