Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (22 010 472)

    Category: Education Date: 19-Apr-2023

    Summary

    The Council was at fault for delays in reviewing a child’s Education, Health and Care plan. This caused injustice as the child did not have an up to date plan and missed out on receiving some extra provision sooner. The Council agreed to apologise, put in place extra provision for the child and make a payment for the distress caused.

    Service improvements

    Look at what went wrong in this case and why there were significant delays in amending the child's Education, Health and Care plan. The Council should consider what steps it will put in place to prevent delays like this occurring in the future. The Council should report back to the Ombudsman what measures it intends to introduce.

  • London Borough of Lambeth (22 005 821)

    Category: Education Date: 24-Jul-2023

    Summary

    Ms Y complained about the Council’s provision for her daughter's special educational needs and a suitable education otherwise than at school. We have found fault by the Council in failing to provide Z with a suitable education, and with its delays in completing the review of Z’s Education, Health and Care plan, between November 2020 and September 2021, causing injustice. To remedy this injustice the Council has agreed to apologise to Ms Y, make payments to acknowledge the impact on Z of the missed provision and reflect Ms Y’s upset and distress, and service improvements.

    Service improvements

    the Council has agreed to review its policies and procedures for deciding whether it is required to make alternative provision where it knows a child is no longer able to attend school and making the alterative provision promptly.the Council has agreed to review its policies and procedures for ensuring annual reviews are completed within the required timescalesand its SEN officers are aware of these timescales and their importance.

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