Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Lambeth (19 019 954)

    Category: Education Date: 19-Aug-2021

    Summary

    Ms E complained the Council failed to provide her son with the education and specialist provision required in his Education, Health and Care Plan from March 2019 onwards. She also complained the Council delayed matters after the annual review in November 2019. We find the Council was not at fault for not providing Ms E’s son with education and specialist provision. We also find the Council was not at fault for the delays after the annual review. However, we do find the Council delayed dealing with Ms E’s complaint. The Council has agreed to our recommendations to address the injustice caused.

    Service improvements

    • Issue written reminders to relevant staff to ensure they adhere to timescales set out in the complaints procedure.

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