Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (24 022 022)

    Category: Benefits and tax Date: 27-Apr-2025

    Summary

    We will not investigate this complaint about council tax liability. At our invitation, the Council has agreed to reinstate Mr X’s right to appeal to the Valuation Tribunal.

    Service improvements

    BinJ to review its procedures within two months of LGSCO decision to ensure that: a) all council tax staff can differentiate between matters carrying aright of appeal and those which are for the complaints procedure, and can take correct action on each; and b) its standard letters, website, and other relevant correspondence provide information about council tax liability appeals.

  • London Borough of Lambeth (24 009 839)

    Category: Benefits and tax Date: 18-Jun-2025

    Summary

    Mr Y complained on behalf of Mr X who owns a business. Mr Y complained about how the Council handled Mr X’s business rates account. There were some faults by the Council which caused injustice to Mr X’s business. The Council will take action to remedy the injustice caused.

    Service improvements

    The Council has agreed to provide relevant business owners with clear, accurate and timely information about the six-month discretionary business rates relief deadline.

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