Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Lambeth (23 001 217)

Category: Benefits and tax Date: 09-Aug-2023

Summary

The Council failed to amend a Council Tax bill to add a single person discount when first asked. The Council’s response to queries about a deceased person’s account was slow and after the final bill, it made a change to the account which cannot be explained. The Council has agreed to apologise, make a payment for distress and complete a review of its actions to prevent future problems. This will remedy the injustice caused.

Service improvements

Conduct its own review into the cause of the delay and evidence how it will avoid such issues reoccurring in future.

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