Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lambeth as a CSV file.

  • London Borough of Lambeth (25 012 138)

    Category: Children's care services Date: 11-Feb-2026

    Summary

    We have upheld Ms X’s complaint that the Council failed to consider offering financial compensation or acknowledge the distress it caused. The Council has agreed to apologise to Ms X, offer her compensation and make service improvements.

    Service improvements

    Within three months, the Council will review its practice for considering complaint payment recommendations to ensure consistency and recording of decision making.

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