The Council will develop its policies and procedure to ensure decisions about the participation of birth parents in adoption reviews are discussed between the social worker and independent reviewing officer are clearly documented in the care records, and birth parents are informed of those decisions.The Council will develop its policies and procedure to ensure independent reviewing officers record contact with the children's guardian in children's case records during adoption processes.The Council will develop its policies and procedure to ensure birth parents understand the reason why their child's name may be changed during the adoption process.The Council will develop its policies and procedure to implement guidance for birth parents about who will keep them updated during the adoption process, and in what circumstances.The Council will develop its policies and procedure to ensure its children's complaints procedure is in line with the guidance. It will ensure all reasonable steps are taken to locate and interview named practitioners during complaint investigations. It will ensure its adjudication letters follows the guidance 'Getting the Best from Complaints', and clearly documents its reasoning if it deviates from the guidance. It will ensure the adjudicating officer maintains oversight of complaints until the actions and recommendations are completed.

The Council agreed to carry out an audit of cases which had been through Stage 2 of the statutory procedure for investigating complaints about Children's Services to ensure it was now following up on agreed actions in a timely way. This followed its failure to do so in this case.The Council agreed that it would ensure relevant staff were briefed on the importance of following the pan-London child protection procedures and Multi Agency Public Protection Protocols on working with sex offenders. Also, to follow pan-London protocols on transferring cases between authorities. As a key learning point from this complaint was that these procedures had not been followed in this case.The Council agreed it would review its current procedure for keeping in touch with parents whose children are on a child protection plan and who do not live with the child, to ensure it has effective communication in place to share relevant decisions and reports.