Service improvements

London Borough of Lambeth

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Lambeth (20 012 738)

Category: Children's care services Date: 21-Sep-2021

Summary

We find fault with the Council for failing to record the full details and outcomes of a meeting with Miss B about contact arrangements for her children. We also find fault with the way the Council considered Miss B’s complaint during the statutory complaint process. This caused Miss B an injustice. The Council agrees actions to remedy the injustice.

Service improvements

• Remind its adjudication officers and stage three panel members of the difference between fault (maladministration), injustice and remedy.

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