London Borough of Lambeth (25 006 001)

Statement Upheld Homelessness 26-Mar-2026

Summary: Mr X complains the Council failed to comply with its duties when he applied for homelessness assistance, wrongly decided he was not in priority need, offered accommodation that was not suitable, ignored his request to join its housing register and had poor complaint handling. We find the Council at fault regarding some of its homelessness duties which caused Mr X distress due to a night of sleeping rough and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.

London Borough of Lambeth (25 007 836)

Statement Upheld Homelessness 24-Mar-2026

Summary: Ms X complained the Council has delayed moving her to alternative suitable temporary accommodation. We find the Council was at fault for its delay in moving Ms X to alternative suitable temporary accommodation. This means Ms X has been deprived of living in suitable accommodation. The Council has agreed to apologise to Ms X and make a payment to her.

London Borough of Lambeth (25 007 893)

Statement Upheld Antisocial behaviour 24-Mar-2026

Summary: Mr X complains the Council has failed to prevent fly-tipping near his home. Mr X says the Council confirmed it had put signs up near his home when this was not the case. Mr X says this has caused him distress and frustration. We have found fault in the Councils actions for providing incorrect information to Mr X. The Council has agreed to write to Mr X to apologise, pay him a financial payment and takes further action to resolve the issue.

London Borough of Lambeth (25 006 875)

Statement Upheld Homelessness 23-Mar-2026

Summary: Miss D complains about the handling of her homelessness application and being awarded an incorrect qualifying date for the housing register. I have found some fault by the Council including delay, an insufficient personalised housing plan and an incorrect qualifying date. The Council has agreed to apologise to Miss D, correct the qualifying date and pay redress for avoidable distress.

London Borough of Lambeth (25 007 411)

Statement Upheld Homelessness 23-Mar-2026

Summary: Miss B complained the Council has failed to complete repair works at her temporary accommodation. The Council was at fault. It has delayed carrying out repair works and failed to ensure they have been completed. It also delayed making a suitability decision and its communication was poor. Miss B suffered distress and frustration and spent time and trouble chasing the Council. She was also denied the opportunity to request a review. The Council has agreed to apologise to Miss B, ensure the repair works have been completed, make symbolic payments, and issue staff briefings.

London Borough of Lambeth (25 001 999)

Statement Upheld Safeguarding 02-Mar-2026

Summary: The Council was at fault for not meeting Mr Y’s assessed care and support needs when it housed him in unsuitable accommodation. The Council was also at fault for its poor communication and complaint handling. It will apologise and make a symbolic payment to Mr Y to acknowledge the distress caused by his unmet care needs and the avoidable frustration and uncertainty he was caused by its faults. It will also take action to prevent the recurrence of the same faults.

London Borough of Lambeth (25 000 861)

Statement Upheld Allocations 26-Feb-2026

Summary: The Council was at fault for how it handled Ms X’s reports of repairs, anti-social behaviour and for delaying assessing her homelessness situation. This meant Ms X had to wait longer for the Council to owe her a homelessness duty and has outstanding repair and anti-social behaviour issues at her property. The Council agreed to apologise, make a payment to Ms X for the distress caused and take steps to investigate the repair and anti-social behaviour issues which are ongoing.

London Borough of Lambeth (25 003 153)

Statement Upheld Homelessness 24-Feb-2026

Summary: Miss X complained the Council placed her in unsuitable temporary accommodation and then failed to move her to a suitable alternative accommodation after it found the temporary accommodation was unsuitable. There were faults by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.

London Borough of Lambeth (25 001 080)

Statement Upheld Homelessness 23-Feb-2026

Summary: Ms F complained about the Council’s handling of her concerns about the suitability of her temporary accommodation. She said this impacted her and her family’s wellbeing and safety. We found fault by the Council for failing to complete the suitability review, action and progress disrepair with the managing agent, and to properly consider the anti-social behaviour. It also failed to adhere to its complaints policy and move the family to a suitable accommodation without delay. The Council agreed apologise to Ms F, make payment to acknowledge the injustice its faults caused her family, and complete a service improvement recommendation.

London Borough of Lambeth (24 020 842)

Statement Upheld Homelessness 13-Feb-2026

Summary: Miss X complained the Council placed her family, including a newborn baby, in unsuitable accommodation. We find the Council at fault for its failure to assess suitability at the point of placement, its delay in completing a suitability review, its poor oversight of the managing agents, its delay in moving the family after accepting the accommodation was unsuitable, and its poor communication and complaint handling. As a result, Miss X and her children lived in accommodation that was unsuitable from the outset and for a prolonged period, causing significant distress, hardship, risk to their health and wellbeing, and avoidable time and trouble. The Council has agreed to apologise and make a payment to Miss X.