There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
-
London Borough of Lambeth (23 020 510)
Statement Upheld Residential care 13-May-2024
Summary: We will not investigate this complaint about adult social care in a residential care home. This is because the Care Provider has accepted fault, apologised, waived outstanding care fees, and said what action it will take to improve service. It is unlikely an Ombudsman investigation would lead to a different outcome.
-
London Borough of Lambeth (23 013 405)
Statement Upheld Homelessness 20-May-2024
Summary: Miss B complains the Council gave incorrect information regarding her rent charge for temporary accommodation. Because of this she now has to pay an extra £51 each week. The Council has remedied the injustice caused by its fault.
-
London Borough of Lambeth (23 017 710)
Statement Upheld Council tax 18-Jun-2024
Summary: The Council was at fault for delay deciding Ms X’s application for discretionary relief from council tax. The Council has already apologised and awarded full relief, which is a suitable remedy for the injustice caused.
-
London Borough of Lambeth (24 006 712)
Statement Upheld Refuse and recycling 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s waste collection services. The Council has upheld the complaint and confirmed it is taking action to address the fault identified. Further investigation by the Ombudsman would not lead to a different outcome.