Case Ref: 20 007 419 Category: Planning Sub Category: Planning applications

• The Council agreed to remind officers of the need to reply to complaint correspondence.

Case Ref: 19 020 427 Category: Housing Sub Category: Allocations

• The Council will review the causes of the delay with the investigation of the complainant's application and act to ensure these are not repeated on future cases.

Case Ref: 19 018 941 Category: Adult care services Sub Category: Charging

• Council will review its definition of intermediate care to ensure its action comply with its criteria.

Case Ref: 19 014 128 Category: Planning Sub Category: Enforcement

• The Council agreed to review why the delay happened and act to ensure this is not repeated in the future.
• The Council agreed to act to ensure a strategy for approaching this site is created, setting out an action plan for how to deal with ongoing breaches at this site, including timeframes for action and clarity about who has overall responsibility for pursuing/running the case.
• The Council agreed to remind officers of the need to provide updates to complainants about progress on their reports.