Case Ref: 21 017 685 Category: Adult care services Sub Category: Safeguarding

• Within three months, the Council will review its section 42 safeguarding enquiries policy and guidance to make sure that the Council contacts a deceased person’s representative or next of kin with the outcome of any safeguarding referral or decision (in the same way it would if the person at risk was not deceased) and keep them informed.
• Within three months, the Council will remind relevant staff (including managers from the adult social care team and the complaints team) that they must contact and inform the person’s representative or next of kin with the outcomes of safeguarding decisions, even if they did not make the referral themselves.

Case Ref: 20 011 497 Category: Adult care services Sub Category: Other

• provide us with evidence it has: a) shared the learning from this decision with CFAM managers. b) reviewed the guidance issued to the CFAM team in July 2021 and made any appropriate additions or changes in the light of the findings in this decision. c) reviewed its procedures for oversight and monitoring by CFAM managers of finance officer’s management of client accounts where benefit claims have been stopped because of capital limits.

Case Ref: 20 011 052 Category: Children's care services Sub Category: Disabled children

• The Council should deliver training to all its officers processing blue badge applications. This training should consider when to refer a case to an expert assessor and to ensure each case is considered on an individual basis. It should ensure any mitigating factors it considers when making decisions are discussed with the applicant and, if necessary, health care professionals to ensure the suggestions are relevant to the case.

Case Ref: 20 009 041 Category: Adult care services Sub Category: Other

• Review its arrangement with the equipment provider to ensure any problems with the delivery are fed back to the sensory team and resolved.
• Issue the sensory team with guidance about their responsibility to signpost or refer adults with an appearance of need for care and support for a Care Act assessment.
• Review how it shares information with those with visual impairments to ensure it is meeting its duties under the Equality Act 2010.

Case Ref: 20 007 419 Category: Planning Sub Category: Planning applications

• The Council agreed to remind officers of the need to reply to complaint correspondence.

Case Ref: 19 018 941 Category: Adult care services Sub Category: Charging

• Council will review its definition of intermediate care to ensure its action comply with its criteria.

Case Ref: 19 014 128 Category: Planning Sub Category: Enforcement

• The Council agreed to review why the delay happened and act to ensure this is not repeated in the future.
• The Council agreed to act to ensure a strategy for approaching this site is created, setting out an action plan for how to deal with ongoing breaches at this site, including timeframes for action and clarity about who has overall responsibility for pursuing/running the case.
• The Council agreed to remind officers of the need to provide updates to complainants about progress on their reports.