Service improvements

London Borough of Hounslow

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hounslow as a CSV file.

  • London Borough of Hounslow (22 013 016)

    Category: Planning Date: 30-Aug-2023

    Summary

    Mr and Mrs X complained the Council failed to act following the issue of building notices to a neighbouring property to ensure they were followed. We found the Council delayed carrying out a monitoring visit after it issued a dangerous structure notice. It also failed to consider whether it should act to encourage compliance with the notice. The Council will apologise and take action to prevent reoccurrence.

    Service improvements

    The Council will remind staff of the importance of arranging monitoring visits within an appropriate timescale of a dangerous structure noticeThe Council will remind staff of the importance of including their rationale, whether it is allowing the owner to undertake repairs or undertaking that duty itself, with reference to the Council’s policy.

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