Service improvements

London Borough of Hounslow

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Hounslow (20 005 894)

    Category: Transport and highways Date: 29-Sep-2021

    Summary

    Mr F complained about the Council’s introduction of two experimental road traffic orders as part of its response to COVID-19. We upheld the complaint, finding fault in how the Council introduced these measures. We considered Mr F was caused some uncertainty as a result, although this was limited because one scheme was subsequently stopped and the other amended. The Council accepts our findings and will provide an apology to Mr F as well as reflect on what lessons it can learn.

    Service improvements

    The Council agreed that it would consider what lessons it could learn from this complaint as part of an ongoing review of its decision making during the COVID-19 pandemic that would go to its Cabinet for their consideration.

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