Within 3 months, the Council agreed to review the working arrangements between its housing and homelessness teams to ensure both teams are clear about the different responsibilities abd tgere are ckear escakation routes to resolve any disagreements.The Council agreed to review its record keeping and oversight arrangements within its homelessness team. It should ensure that, particularly in unusual cases such as reciprocal transfers, that key actions are recorded, monitored and that cases can be reallocated between staff without a loss of informationThe Council agreed to remind both education and children's services staff that parents may ask for EHC assessments in different ways, sometime without explicitly referring to an 'EHC assessment'. It should remind staff that if the Council requires a request to be made in a specific way, it should direct parents to that process when it is clear they wish to accesse it; andThe Council agreed to remind staff responsible for responding to complaints: 1. .that where someone complaints about other Council services, the Council should provide a coordinated response to the complaint: and2. .the importance of responding within the timescales set out in the Council's complaints procedure or keeping complainants' informed where this is not possible

The Council will review its process for commissioning occupational therapist assessments and provide guidance to relevant staff about when and how to consider seeking specialist advice or commission a specialist occupational therapist to carry out the assessment.The Council will remind relevant staff of the need to keep clear records of the Council's reasons for refusing housing requests and to communicate its reasons to service users.