Service improvements

London Borough of Hounslow

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Downloads the current filtered list of service improvement decisions for London Borough of Hounslow as a CSV file.

London Borough of Hounslow (21 005 892)

Category: Housing Date: 08-Feb-2022

Summary

The Council’s failure to take a homeless application when Miss X said she was at risk of domestic abuse is fault. The Council is also at fault for failing to provide interim accommodation at the earliest opportunity. The Council has agreed to apologise, pay Miss X £1,500, and take action to improve its services.

Service improvements

The Council has agreed to ensure frontline staff are aware that a homeless application can be made to any department and provide guidance or training as necessary.The Council has agreed to share this decision with staff in the relevant departments.The Council has agreed to provide evidence of the Council’s changes to policy and practice since the Domestic Abuse Act 2021, including evidence of any training or guidance for staff.

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