Service improvements

London Borough of Hounslow

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Hounslow (17 018 631)

Category: Housing Date: 03-Oct-2018

Summary

Miss X complains the Council has failed to provide housing support following her application for housing in May 2017. She says she is homeless and is in priority need because she has a dependent child.

Service improvements

The Council will review its procedures and tell us what action it will take to ensure it takes a homelessness application as soon as someone approaches it as homeless.The Council will review its procedures and tell us what action it will take to ensure it meets its legal duties to find accommodation for homeless applicants.The Council will review its procedures and provide evidence that it is fulfilling its duties to homeless applicants who have approached it after 3 April 2018.

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