Service improvements

London Borough of Hounslow

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hounslow as a CSV file.

  • London Borough of Hounslow (24 012 404)

    Category: Environment and regulation Date: 18-Mar-2025

    Summary

    Ms X complained the Council failed to effectively deal with her reports about strong cannabis smells that she and her child regularly experienced in their home. This significantly impacted on her child due to their needs. We found the Council at fault. We cannot see it signposted Ms X to its anti-social behaviour case review process. This fault caused injustice as she was not aware she could exercise this right. The Council has agreed to apologise and provide Ms X with information about this review process.

    Service improvements

    The Council should send written reminders to relevant staff to signpost complainants to the anti-social behaviour case review process after a complainant has made a number of reports and continues to be dissatisfied with the outcome.

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