Service improvements

London Borough of Hounslow

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Hounslow (20 007 776)

Category: Environment and regulation Date: 04-Jun-2021

Summary

The Council was at fault for how it handled some of Mr X’s reports of noise and anti-social behaviour. This caused Mr X distress and resulted in him continuing to complain to the Council. The Council has agreed to make a payment to Mr X to reflect the distress he and his family suffered.

Service improvements

Provide a reminder to staff to ensure outcomes of investigations following reports of noise and anti-social behaviour are communicated to those complaining.

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