Service improvements

London Borough of Hounslow

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hounslow as a CSV file.

  • London Borough of Hounslow (20 011 321)

    Category: Benefits and tax Date: 07-Jul-2021

    Summary

    Mr X complains the Council refused him a business grant, causing financial difficulties. We find fault in the Council’s decision making process causing uncertainty. We recommend the Council provide an apology and review its decision.

    Service improvements

    The Council has agreed to provide training/guidance to relevant staff to ensure they provide clear evidence based decisions in line with the Ombudsman’s guidance on good administrative practice.

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