Service improvements

London Borough of Hounslow

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hounslow as a CSV file.

  • London Borough of Hounslow (23 010 319)

    Category: Children's care services Date: 30-Oct-2024

    Summary

    Mrs X complained that the Council has declined to accept that it placed her grandchild with her and that she is, therefore, a family and friends carer. She says that, as a result, she has been denied financial support to which she is entitled. We did not uphold Mrs X’s complaint. However, we found the Council was at fault in failing to have a policy on family and friends foster carers as required by law. The Council has agreed to publish a written policy.

    Service improvements

    The Council has agreed that it will publish a written policy on family and friends foster carers.The Council has also agreed to publish a leaflet for potential family and friends foster carers settingout the different options for children who cannot live with their parents andexplaining the financial implications of each for the carer.

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