The Council agreed to review the working arrangements between its housing and homelessness teams to ensure both teams are clear about the different responsibilities and there are clear escalations routes to resolve any disagreements.The Council agreed to review its record keeping and oversight arrangements within its homelessness team. It should ensure that, particularly in unusual cases such as reciprocal transfers, that key actions are recorded, monitored and that cases can be reallocated between staff without a loss of information.The Council agreed to remind both education and children’s services staff that parents may ask for Education Health and Care assessments in different ways, sometimes without explicitly referring to the assessment specifically. It should remind staff that if the Council requires a request to be made in a specific way, it should direct parents to that process when it is clear they wish to access it.The Council agreed to remind staff responsible for responding to complaints:that where someone complains about other Council services, the Council should provide a coordinated response to the complaint; andthe importance of responding within the timescales set out in the Council’s complaints procedure or keeping complainants informed where this is not possible.