Service improvements

London Borough of Hounslow

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hounslow as a CSV file.

  • London Borough of Hounslow (21 003 804)

    Category: Children's care services Date: 11-Feb-2022

    Summary

    Mr X complained about how the Council supported him while leaving the Council’s care. The Council failed to arrange a personal adviser for Mr X when it should have done and unnecessarily delayed investigating Mr X’s complaint. This caused Mr X avoidable uncertainty, frustration, time and trouble for which the Council agree to apologise and pay him a financial remedy. It also agreed to review the training and guidance it provides to its social workers.

    Service improvements

    The Council agreed to review the training and guidance it provides to its social workers supporting young people in care to ensure its social workers are clear about: the duty to provide personal advisers for young people before they leave care; and the different responsibilities that personal advisers have, if social workers carry out this role before the council provides a dedicated personal adviser.

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