London Borough of Hounslow (21 018 402)

Category: Adult care services Date: 21-Sep-2022

Summary

Mrs X complains the Council has not properly processed her application for the renewal of a blue badge. We have found some fault with the Council’s policy, but this did not cause Mrs X personal injustice. The Council has agreed to take action to prevent recurrence of the fault.

Service improvements

London Borough of Hounslow (21 018 113)

Category: Adult care services Date: 20-Dec-2022

Summary

Mr X complained the Council failed to ensure his family are suitably housed given Mrs X’s disabilities. The Council was not at fault for the way it dealt with Mr X’s housing priority, housing allocation and care needs assessment. The Council was at fault as it failed to consider whether Mr X could apply for a disabled facilities grant. It has agreed to apologise and make a payment to Mr X to acknowledge the frustration and uncertainty this caused. It has also agreed to review its procedures.

Service improvements

London Borough of Hounslow (21 012 559)

Category: Adult care services Date: 23-Aug-2022

Summary

Ms X complained the Council failed to act in her husband, Mr Y’s, best interest when it obtained a deprivation of liberty authorisation to keep him at the Care Home which had previously found to have been providing him with poor care. There was no fault in how the Council made decisions about Mr Y’s care placement. However, the Council failed to ensure the Care Home implemented the protection plans it identified as necessary during a safeguarding enquiry. This did not cause Mr Y or Ms X an injustice. The Council agreed to ensure protection plans are appropriately monitored.

Service improvements