London Borough of Hounslow (24 017 973)

Statement Upheld Allocations 09-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in carrying out a review of its housing register decision. The Council has already apologised, which is sufficient to remedy the injustice caused. On review, the Council upheld its original decision and there is insufficient evidence of fault in the way it made that decision to justify further investigation.

London Borough of Hounslow (25 003 448)

Statement Upheld Leisure and culture 23-Jun-2025

Summary: We will not investigate this complaint about how the Council managed Mr X’s allotment plot. This is because the Council has said it will take appropriate action to prevent reoccurrence of fault. Additionally, the Council has offered to waive Mr X’s allotment plot charges for a year as a remedy for injustice and there is therefore no injustice remaining. Nor are there any wider public interest issues to justify investigating.

London Borough of Hounslow (25 001 420)

Statement Upheld Fostering 16-Jul-2025

Summary: We will not investigate this complaint about the Council taking too long to secure a passport for Mr X’s foster child. There is not enough evidence of fault or injustice to Mr X in the way the Council dealt with his complaint, or the way it responded to the recommendations made by a final stage panel, to warrant investigation by us.

London Borough of Hounslow (25 009 704)

Statement Upheld Parking and other penalties 18-Nov-2025

Summary: We will not investigate this complaint about a parking permit because we are satisfied with the actions already taken by the Council.

London Borough of Hounslow (25 012 073)

Statement Upheld Allocations 28-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council not offering housing occupational therapy services outside its area. The Council accepted it had not given clear advice about this at the outset. It has taken appropriate steps to remedy the injustice and prevent recurrence. Further investigation by us would not lead to a different outcome.

London Borough of Hounslow (25 014 423)

Statement Upheld Council tax 04-Mar-2026

Summary: We have upheld, and will not investigate further, this complaint about council tax liability. This is because the Council has accepted fault and offered an appropriate remedy for the injustice. There are no wider public interest issues to justify investigating