Service improvements

London Borough of Hillingdon

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Hillingdon (21 008 096)

Category: Planning Date: 28-Jan-2022

Summary

The Council has acknowledged that it took too long to provide pre-application advice to Mrs B on her proposed planning application. However, the Council failed to consider the additional time and trouble she had been put to in pursuing matters, and it took too long to refund the fee as agreed. In recognition of the frustration it has caused Mrs B, the Council will apologise to her for its further delay and pay her an additional £100. The Council will also submit details of any backlog and any appropriate service improvements to the Ombudsman.

Service improvements

Submit details of current waiting times for pre application planning advice.Submit details of how the Council intends to reduce waiting times where there are significant delays.

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