Service improvements

London Borough of Hillingdon

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hillingdon as a CSV file.

  • London Borough of Hillingdon (25 010 896)

    Category: Environment and regulation Date: 14-Jul-2026

    Summary

    Mrs K complains about repeated missed bin collections and not collecting some rubbish from communal stores that led to problems with rotting waste. We uphold the complaint due to multiple problems with missed waste collections. And some poor communications about who was responsible for another part of Mrs K’s complaint. The Council has confirmed it is in contact with Mrs K’s landlord about changing the waste storage facilities at the block where Mrs K lives. That is a suitable remedy to the complaint.

    Service improvements

    The Council has contacted the landlord about changes to its waste storage facilities and is writing to residents of the block of flats.

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