Service improvements

London Borough of Hillingdon

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Hillingdon (24 010 480)

    Category: Education Date: 25-Jun-2025

    Summary

    The Council failed to review and issue Mr X’s son, Z’s, Education, Health and Care Plans on time. It also failed to plan for the support Z would need when he started post-16 college. This meant Z missed key support he needed during his GCSE year of school, he had no record of his needs as his physical disability progressed and he avoidably missed out on post-16 education. The Council’s faults also caused Z and Mr X avoidable frustration, distress and uncertainty. To recognise the injustice caused, the Council has agreed to apologise, pay Mr X and Z £2,500 and take action to improve its services.

    Service improvements

    In recognition of the Council's failure to review a child's Education Health and Care (EHC) Plans, failure to plan for the child's post-16 education and failure to ensure the child received the additional support needed at school, the Council has agreed to demonstrate that senior management have considered this decision and carried out a lessons learned review, including producing an action plan for ensuring faults like this do not occur in future.The Council has agreed to share the details of this case with its SEND team and remind all relevant staff of the importance of adhering to the statutory timeframes for reviewing and finalising EHC Plans, as well as the importance of transition and post-16 planning being completed by the legal deadlines set out in the SEND Code of Practice.

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