Service improvements

London Borough of Hillingdon

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Hillingdon as a CSV file.

  • London Borough of Hillingdon (25 005 556)

    Category: Adult care services Date: 04-Mar-2026

    Summary

    Mr X complained the Council failed to contact him when carers from Comfort Care Services failed to gain access to his mother’s property to deliver care services on three subsequent days. The care provider failed to follow its no reply procedure and Mr X’s mother was found by paramedics in a distressing state which required hospital admission. A remedy to acknowledge the distress and improve services to prevent similar situations is proposed.

    Service improvements

    Provide details of the actions taken by the Quality Assurance Team to specifically address the issues highlighted in this case and to prevent similar situations. If actions have not yet been taken, provide details of an action plan setting out how it will do this.

  • London Borough of Hillingdon (25 001 417)

    Category: Adult care services Date: 08-Jan-2026

    Summary

    Miss X complains the Council failed to respond and effectively deal with the safeguarding concerns reported to it. We have found fault in the Council’s actions for failing to inform Miss X about the progress and outcome of the referrals she had made. The Council has agreed to issue Miss X with an apology and complete service improvements.

    Service improvements

    Remind staff of the importance of keeping relevant parties updated with the outcome of any safeguarding referrals.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings