Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Haringey as a CSV file.

  • London Borough of Haringey (23 021 132)

    Category: Planning Date: 16-Jul-2025

    Summary

    We found fault by the Council on Mr Y’s complaint about it failing to ensure there was a Method of Construction Statement in place as required by planning consent. The Council delayed deciding the Statement submitted by three months. It failed to show it contacted the developer about some of the concerns Mr Y raised. It also failed to show what Parking Services and Highways did in response to his reports. The Council agreed to send a written apology for the failings, pay £150 to Mr Y for the injustice caused, act to ensure the delay cannot happen on other cases, and remind officers of the need to investigate concerns raised about construction works.

    Service improvements

    The Council agreed to review why it failed to deal with the initial Method Construction Statement within the required timescale and act to ensure this cannot be repeated on future cases.The Council agreed to remind relevant officers of the need to investigate concerns raised by neighbours about working hours on sites and put them to developers.The Council agreed to remind relevant officers in Parking Services and Highways of the need to investigate concerns raised by neighbours about development sites.

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