Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Haringey (22 010 132)

Category: Planning Date: 22-Mar-2023

Summary

Ms X complains that the Council failed to properly investigate and take action against an unauthorised window in a neighbouring development. The Council is at fault as it let its planning enforcement investigation drift which caused injustice to Ms X. The Council has agreed to remedy Ms X’s injustice by making a payment of £500 to her.

Service improvements

By training or otherwise, remind officers of the requirements of the enforcement plan to keep complainants informed of the progress and outcome of investigations.

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