London Borough of Haringey (24 023 222)

Category: Transport and highways Date: 08-Oct-2025

Summary

Mr X complained about the Council’s decision to not remove a redundant dropped kerb on his street. He also complained of poor communication and said the Council gave conflicting information about which residents are permitted to park over the dropped kerbs on his street. We have decided not to investigate the Council’s decision not to remove the dropped kerb, as there is no significant injustice to justify doing so. However, we have investigated Mr X’s complaint about the Council’s poor communication. We find the Council at fault. This has caused Mr X frustration, and he has spent time and trouble attempting to seek clarity on the issue. The Council has agreed to apologise to Mr X and issue written reminders to staff.

Service improvements

London Borough of Haringey (24 020 955)

Category: Transport and highways Date: 03-Feb-2026

Summary

Mr X complained the Council and its enforcement agents charged him fees they should not have done when his vehicle was removed due to unpaid Penalty Charge Notices. We found fault because Mr X paid two enforcement fees when he should only have been charged for this once. This caused Mr X avoidable distress and frustration. To remedy this injustice, the Council will apologise, refund the fee and issue a reminder to relevant staff and its third-party enforcement agents.

Service improvements