Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Haringey (21 006 254)

    Category: Transport and highways Date: 24-Feb-2022

    Summary

    Ms B complained that the Council issued her with a penalty charge notice for parking in a residents’ parking bay without displaying a valid permit and failed to cancel it when she explained she had been issued with a virtual permit rather than a physical one. The Ombudsman found the Council was at fault in failing to cancel the penalty charge notice when Ms B made informal representations. In recognition of the injustice caused, the Council has agreed to apologise to Ms B and make a payment to her. It has also agreed to review its procedures.

    Service improvements

    Alter the standard wording on its letters rejecting informal representations to comply with the Code of Practice by including information on the right to appeal and issuea reminder to civil enforcement officers (CEOs) that the London Borough of Camden issues virtual permitsrather than physical ones.Review its procedures to consider whether a process could be put in place whereby CEOs are able to check whether a motorist has a residents’ permit issued by the London Borough of Camden.

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