Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Haringey (24 009 764)

Category: Environment and regulation Date: 31-Mar-2025

Summary

Miss F complained the Council did not take effective action to resolve anti-social behaviour she was experiencing from a neighbouring property. The Council was at fault, because it misunderstood its legal jurisdiction on several relevant points, which caused uncertainty. The Council should apologise and offer to pay Miss F a financial remedy to reflect this, and implement improvements to its service.

Service improvements

the Council has agreed to circulate guidance to relevant staff, to highlight that officers do not need to witness a nuisance in person to substantiate that it amounts to a statutory nuisance; andreview and amending its published ASB case review criteria to ensure it is adherent to the law, and circulate a notice to relevant staff to highlight this change.

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